Poorest weakest services provider in the entire world

Discovery has the poorest services ever, like in ever, oh my word, they don't follow up, they don't carry out their clients needs or instructions, I've been trying for an entire week just to get forms emailed to me, something as simple as a call, or an email, is tooo difficult to carry out, I will never ever ever recommend anyone to this provider for anything, whatsoever at all. a Huge no no.