POOREST SERVICE EVER

on 13/4 my vehicle had broken down and when in investigated in the engine bay I saw smoke and fire. I immediately called the discovery center and was assisted with urgency. the person on the other side was very understanding and immediately told me to move away from the vehicle with my daughter, which I did. The operator had despatched fire and emergency to including a towing service for which I was very grateful. the problem starts that it is almost a month and I sti ll have no resolution on my claim. I do understand as I was told by the assessor that it is a mechanical fault and will not be covered by the insurance even after their fire expert inspected the vehicle I was told that there was no fire. on the day of the incident the operator even assisted to get me car hire and it was valid up until 28/4. closer to this date I had called in to speak to Dominic who up till today has not called not advised but only responded to my one email. as he was busy I spoke to a Bianca(I think that was her name) who advised not too worry she had extended the car hire for the full month and I took it for granted it was done. on 10/5 I called Avis to try and extend the deal on a personal capacity as I had no other means of transport only to be told that they had no email to extend and that they wanted to collect the vehicle from me. I was shocked as I would have expected all in order after my last call. the only person that kept in touch was the assessor who also constantly advised that the fire expert fond no trace of fire and that I should retract my claim as it is mechanical fault. This I have agreed and accepted but to date have still not got my vehicle back and was advised to wait again for the management meeting to decide on the claim even though I was tiold this would have happened on 7/5. I am appalled by the poor service from Discovery after being with them for almost 20 years. I get the impression like they don't give a damn I am just another number on their datat base. the worst of services I have experienced and definitely will be looking at alternate coverage elsewhere.