Poorest service ever

Good morning. I made a call this morning to follow up on my Geyser claim. The repairer came on Monday, he said where the Geyser is located in the house is not compliant, he took some pictures that he will send to Discovery and motivate that the location be moved to a compliant area. We agreed that at most I will hear from them was on today. I haven't heard from them since Monday. Today I made a call to follow up with Discovery if it was approved, the lady who answered put me on hold while making contact with the repairer. My phone has more than enough airtime minutes, was on loud speaker a distance from me, the next thing the line was disconnected. She didn't call me back for the feedback which tells me she had put down the line deliberately. I am requesting that you ask her to call me back, apologise and give me the feedback on the claim. Mind you, them claim agent on this case Tshepo has never even once call me and ask if I the repairers have contacted me. I am the one making all the follow ups. This claim is dating back to 17 December, its been weeks still I don't have hot water.