POOR & UNACCEPTABLE DISCOVERY INSURE

Good day. I have a fully comprehensive policy for my vehicles , household contents , building , laptops with Discovery. I lodged a claim with regard to my borehole motor pump on the 15th August 2020 & to date it has not been resolved . My claim was not professionally handled by this so call Corporate Company. I did not have water as I fully utilized borehole water for my complete household requirements.

The claim was done on the discovery app on Saturday evening. Monday morning a team from 24 fix was sent out to assess. all they did was a take a photo of the borehole manhole & the control panel & left. next day the app reflected as geyser fixed. i contacted Discovery as to what is this nonsense. the claim was now reprocessed & i was notified they did not have a specialised contractor for this sort of work. I informed them that i can get the original Contractor to attend to it . They requested a report & quotation which was duly submitted to them.

on the 24th August I was given a rejection that this claim was not covered due to reasons that does not make sense including that due to their assessment which was never done that it was normal wear & tear. What assessment I ask? I had a get out a specialist, so?

Premiums are paid diligently & timemously.

Is this why we have insurances that we pay exhorbitant sums for to be kicked around & get rejections without valid reasons? on top off that no responses & delayed ones that we have to keep chasing after them. This is unacceptable from Discovery & must be rectified with dignity & honour to their loyal clients.