1 reviews | Active since Nov 2022
Poor to No Feedback since documents were mailed 25/7/2023 Claim ***
Claim *** - Write off: Since documentation sent to Muimeleli Nikita Rambuda on 25 July as per the requested mail, we have not heard back from Discovery insure. When I enquired about this 1/8/2023 I was told ''there is outstanding information on your claim , I have been trying tot contact you with no avail, please provide me with your contact number so I can contact you to finalise the claim.'' I rep**** 1/8/2023 with my cell nr that should be on file, and also informed that the area I work in has limited to no cell reception, but Wi-Fi is available and WhatsApp calls will go through. I also asked to be mailed if they need to get hold of me. With none of our previous claims we had this much having to phone or mail Discovery to get information or to be helped.
1) 21 July notification car was written off, needed documents was sent to Discovery
2) 26 July requested pick up address for original registration papers and spare key, this was supp**** same day
3) 1 August sent follow up mail to Discovery, to inform documents were not collected
4) 3 August discovery Legal requested more detail - case nr and contact detail of third party, also sent agreement of loss to be signed
5) Requested documents and detail was mailed to Discovery
6) 8 August mailed to follow up no reply
7) 12 August was promised they will follow up
8) 14 August followed up and informed Discovery no one contacted us to collect
9) 15 August follow up mail to discovery at 8:30
10) 15 August 8;45 received a call from BEX and informed they will collect document, but they had only been informed on the 7th of August that my nr given was incorrect. they only received my correct details on the 15th of August and contacted me straight away.
This is now 3 days short of a month that we are without a car or any payment due. I was informed that once the documents received it could take another 7 working days to process payment. This is very sad and poor service received. Our portfolio with Discovery is over all the product offering and we still have another vehicle insured by discovery I am not sure this is the best place to be insured and have our portfolio with going forward.
1) 21 July notification car was written off, needed documents was sent to Discovery
2) 26 July requested pick up address for original registration papers and spare key, this was supp**** same day
3) 1 August sent follow up mail to Discovery, to inform documents were not collected
4) 3 August discovery Legal requested more detail - case nr and contact detail of third party, also sent agreement of loss to be signed
5) Requested documents and detail was mailed to Discovery
6) 8 August mailed to follow up no reply
7) 12 August was promised they will follow up
8) 14 August followed up and informed Discovery no one contacted us to collect
9) 15 August follow up mail to discovery at 8:30
10) 15 August 8;45 received a call from BEX and informed they will collect document, but they had only been informed on the 7th of August that my nr given was incorrect. they only received my correct details on the 15th of August and contacted me straight away.
This is now 3 days short of a month that we are without a car or any payment due. I was informed that once the documents received it could take another 7 working days to process payment. This is very sad and poor service received. Our portfolio with Discovery is over all the product offering and we still have another vehicle insured by discovery I am not sure this is the best place to be insured and have our portfolio with going forward.