Poor Srevice in finalising a claim

Very frustrating, prolonged and disappointing exercise getting a claim finalised by Reitumetse Maseme. Claim submitted 23/08/03, final notice of payment 23/09/07. - kept asking for information already provided - couldn't comprehend that I could not provide proof of ownership of an article which was inherited years ago - took days to give a simple response to an email - cherry on the top - I signed an agreement of loss form on 23/08/25, payment due within 72 working hours of sending. Despite numerous email reminders to Reitumetse to which she did not respond, I finally managed to contact another person at Discovery by phone and she sorted out the payment immediately.