Poor services

I moved over to discovery insure because i have medical aid and life cover with them. In 2023 i moved over and was assisted via telephone every thing went well till 2024 when i wanted to claim for my phone.

I was told my phone was not insured apparently they had different phones insured.

I was cross because ino i gave thr correct details and i asked them to pull the record cause all calls are recorded and this went back and forth till they told me theu cant because they dont have record i tild them to cancel it

I completely forgot about it till this year when i checked the the installment wentup. When i called in beginning of this year they gave me a rundown of everything and the phines were still there. I asked them to remove it same time while i was in thr line and asked them to cjettjere records again when i called in 2024. And they agreed there where asked to remove it and was sorry an reimburse me from the initial start coz there is no s1 phone and hey can see it was a mistake. Home this reaches the person that get this sorted as a client i dont think this is fair and how we should be treated.