Poor Service,Rude Staff and Zero Communication

My story starts,we were involved in a motor vehicle accident which was not our fault.We have the proof in this regards.As it was not our fault,the guilty party offered to use her inscurance for our damages. At first,we were helped quick by Discovery Insure and our claim agent,Rozzanah Singh was helpful. Within a few days,our car was assessed and everything sent away to Discovery Insure.Then,no feedback.I had to call numerous times for any response.Eventually I got in contact with the manager of our claims agent to escalate our claim. The same day,we get a offer from Discovery Insure who wants to settle only R3900 of a R9100 claim.This is because we were 30% in the wrong and also have to pay 30% of the damages of their client. Also,because their client was only 70% at fault,they only gave us 70% of the damage and they deduct the 30% of their clients damage.I tried calling our claims agent but I was treated rudely by her with a very bad attitude.Luckily my company have these calls recorded. We then rejected the offer made to us by Rozannah Singh,but again no feedback. Zero communication from Discovery Insure.This has left me a sour taste in my mouth as I am a Discovery Medical member. Due to this bad expierence with your company I will also be moving my medical aid to another Provider.