Poor service/No response on vehicle claims

Morning This claim for vehicle repairs are outstanding from the 4th of July

Solly would have called me back as to regards why status is a cash payout when I instructed you I did not wish to use my own repairer I was advised if the car was moved to Rodesious in Benrose you will fix it Discovery approved this and then Discovery moved the vehicle

Then why is this vehicle still not fixed. This is unacceptable. Please advise who I can escalate this too since I am getting no response

Note this is for the Nissan hardbody and Not the Kia claim

Your service is not in line with your customer mission and vision

Respond urgently