Poor Service - You only know the company Values and Ethics once claiming!

Vulindlela Thanks for taking my call, it’s been 1 week and 2 days and I am not getting any joy. I have to do the calling around. Last week I dealt with 3 different people regarding tracking my car, which was extremely unacceptable and frustrating. My car was towed away on Monday 18 September. I called for updates since then only to find out that no o ne could track my vehicle. My vehicle was eventually tracked after receiving calls from the towing company and another guy on Thursday 21 September - Is that acceptable? Documentation was only requested Friday close to end of business which I submitted. After chatting to Vulindlela only nice person he too picked up a note on the system that my car was not tracked? Today is the 27th??????? I had insurance with Discovery for a very long time and NEVER CLAIMED! Dealing with this is unacceptable - Why do I pay insurance? Where is my CAR? what is the status of this matter and when do I get my car back. I have no way of getting around. It is extremely sad that I have insurance with Discovery for a very long time and never claimed, yet the service I am getting is non-existent I was the one calling and following up not the other way around. This is unacceptable. I would like a manager assigned to this matter and contact me with URGENCY REGARDING THIS MATTER. Candace ********** 638