Poor service - very little to no response

While sitting at home a drunk driver crashed into my vehicle parked in front of my house, unfortunately also without insurance. (This is also my first claim with Discovery since joining Discovery insure in 2016)

I advised of the damage that's visible and all the lights of the dashboard that is on, including fuel gauge that now always shows empty. The mechanic has been great and advised that fuel gauge is stuck and a sensor seems to be faulty but they cannot fix these without discovery approval. The mechanic even suggested for Discovery to get a 2nd opinion which was also ignored with no response.

I have followed up numerous times with no response, after 4 weeks I collected my vehicle paid R5000+ excess and a response comes through advising the internal damage is not related to the collision and it's a "common issue". Naturally very upsetting, besides wasting my time (advising internal damage not related, and that they will send a report so I can escalate, I still havent received this report).

I now sit out of pocket for the excess and a vehicle that isn't fully functional as before the collision. I know feel no other option but to public shame Discovery for their very poor service.