AC
Amanda C
1 reviews | Active since Mar 2018
29 May 2020, 10:46
Poor service ,unresolved queries
Poor poor service just to add a vehicle on insurance .We were kept on the line for an hour ,another instance 30mins .on top of that our other vehicle insurance premium has been increased by 50% . I have lost confidence in discovery
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Replies (1)
Discovery Insure's replyOfficial
29 May 2020, 11:52Good day Amanda C
Thank you for your comment.
Whilst we always endeavour to render superior customer service, we note that at times challenges may occur.
Our investigation has revealed that the team encountered a system error while working on this profile and in activating the new quote. Furthermore, the premium discrepancy has been recognised and relayed to the relevant department for a speedy resolution.
We apologise for any inconvenience that may have been caused.
More on this will be communicated directly to you.
Regards
Discovery Insure
Thank you for your comment.
Whilst we always endeavour to render superior customer service, we note that at times challenges may occur.
Our investigation has revealed that the team encountered a system error while working on this profile and in activating the new quote. Furthermore, the premium discrepancy has been recognised and relayed to the relevant department for a speedy resolution.
We apologise for any inconvenience that may have been caused.
More on this will be communicated directly to you.
Regards
Discovery Insure
Discovery Insure's reply29 May 2020, 11:52
Official
Good day Amanda C
Thank you for your comment.
Whilst we always endeavour to render superior customer service, we note that at times challenges may occur.
Our investigation has revealed that the team encountered a system error while working on this profile and in activating the new quote. Furthermore, the premium discrepancy has been recognised and relayed to the relevant department for a speedy resolution.
We apologise for any inconvenience that may have been caused.
More on this will be communicated directly to you.
Regards
Discovery Insure
Thank you for your comment.
Whilst we always endeavour to render superior customer service, we note that at times challenges may occur.
Our investigation has revealed that the team encountered a system error while working on this profile and in activating the new quote. Furthermore, the premium discrepancy has been recognised and relayed to the relevant department for a speedy resolution.
We apologise for any inconvenience that may have been caused.
More on this will be communicated directly to you.
Regards
Discovery Insure