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Siphesihle M
1 reviews | Active since Jul 2020
03 Jul 2023, 16:07
Poor Service, terrible customer etiquette
If there was a -5 star I would definitely be giving Discovery Insure that score. A month ago I put in a third party claim and Reuben is the one handling my claim. I submitted all the required documents and to this day my car is still. Not fixed. The team has zero sense of urgency and no one is actually taking charge.
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Siphesihle M's updateReviewer Update
04 Jul 2023, 11:06Hi the claim number is ***. My broker called again this morning and was told they'll email me an authorisation email and I've been waiting.
SM
Siphesihle M's update04 Jul 2023, 11:06
Reviewer Update
Hi the claim number is ***. My broker called again this morning and was told they'll email me an authorisation email and I've been waiting.
SM
Siphesihle M's updateReviewer Update
04 Jul 2023, 11:09We called yesterday and she wasn't at her desk. We just called again and she's on another call. What does a person have to do to get serviced for a claim that was made over a month ago?
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Siphesihle M's update04 Jul 2023, 11:09
Reviewer Update
We called yesterday and she wasn't at her desk. We just called again and she's on another call. What does a person have to do to get serviced for a claim that was made over a month ago?