Poor service quality from Discovery Insure

I have been with discovery insure since 2016 and for this year anniversary/ annual premium increase. My premium has been increased to almost 20%, I only became aware of this when I needed to add an additional item on my insurance to insure after reviewing my insurance plan. It would have been great to receive a call from a service consultant explaining the factors that influence such a significant increase, but no one has reached out to me. Even with the claims process, I have had to constantly follow up with the service consultants as I would simply not receive feedback on the status on my claims. I am considering taking my business elsewhere as the service I have received has just simply been of poor quality.