Poor Service, Poor communication skills from advisors, Third party claim

On the 6th of June 2025,Discovery client bumped into my brand new vehicle, she admitted and was remorseful opened a third party claim with her insurance, called Discovery third party team Gretchen Rubin then assisted me with claims form, i sent back all the required documents including claims form & assigned advisor allocated to this is Nonhlanhla Sinthumule, I've sent several emails to find out on how's the claim going when am i going to get my vehicle fixed its been 2 months I've been driving a damaged vehicle, poor service I've received from the advisor, poor communication, I'm taking further steps to take this matter to the ombudsman.