Poor Service.. poor attitude

I started off impressed by Discovery had a claim and was assisted off the bat with no hassles.. one thing that did upset me was every time I called in I was placed on hold for long periods and the client services team always advises they cannot call back but ignored that as I always based the service on the claims experience..

I unfortunately missed my debit orders called in held again at my own cost as no advisor will ever offer to call you back and held while a gentleman by the name of Mzwakhe confirmed the debit will be processed within 48 hours no need to be concerned. I went about my day called back again now and spoke to Yugeshni after having a conversation for 21 minutes and being placed on hold numerous times I was told that no debit was created as the finance department was confused.

I now have to wait another 48 hours for them to sort themselves out and force another debit on my account.

With all that being said I asked to confirm the debit order on my account as I spoke to a lady by the name of Maka last month and was given a different amount to what this Yugeshni is giving me. Yugeshni continued to repeat that this is the amount she does not know what was discussed and promised by the other consultant. What disturbs me is that we received one thing in writing and something different is confirmed now telephonically. Are these calls we spend ages on not recorded? Could this person Yugeshni not offer any sort of client service and offer to maybe investigate or listen to the call or try to find out what happened between me and Mwaka and why I am given a different amount now as to then or am I the customer just meant to be okay being confused and left feeling like my query was not handled.