Poor Service - Only Assisted When Using Hello Peter - Claim ***

<p>I am waiting on the processing of our Third Party claim on our vehicle as it was damaged by your client.</p> <p> </p> <p>Our vehicle's damage was assessed on Friday 3rd Feb 2017.</p> <p> </p> <p>Your claims procedure states:</p> <p>'8. Please allow 5 working days from the date the assessor has seen your vehicle to follow up with the relevant liability advisor.'</p> <p> </p> <p>I followed up on this claim with the relevant advisor Rozannah Singh ********** yesterday (13 Feb) via email at 14:22, but had had no response.</p> <p> </p> <p>It's not good service when we have to post a complaint on Hello Peter every time we need action from Discovery.</p> <p> </p> <p>Please provide feedback with regards to the next step in our claim.</p> <p> </p> <p>Thank you.</p>