Poor Service on processing claims

<p>I logged a claim on the 24th of February 2017 for damaged to my engine caused by water mixed with fuel i received from a service station. Fast forwad 30 day later my claim is still being assessed and the courtsey car has to be returned and when i ask for an extension on the courtesy car i am told it is not possible because they are not sure if the incident can be covered. I jus cannot believe that it took them 30 days to come to this point after constant calls and only when i ask for an extension on my courtesy car does the manager take over. They are more concerned about saving money than providing a good service to their clients. cery disapponted. </p>