Poor service/ no urgency

The level of service is unacceptable, I have been trying for days for my insurer to debit my account, but all attempts have been in vain. I experienced a banking error and due to this, i unfortunately had to contact discovery insure MULTIPLE times over the course of 5 days only to be told my request was not submitted by the finance department and I would have to make a manual payment, however after making said payment I am yet to receive any form of documentation to proof that my account is up to date with all payments as promised. This is not the level of service, that I expect from my insurer and due to this poor service, I will be canceling all products related to discovery insure.