IB
Ishshah B
1 reviews | Active since Aug 2010
12 Mar 2016, 04:43
Poor service, lack of customer care!
After having been in an accident (two tyres burst) last week on Thursday after midnight and Discovery had my car assessed the following Monday I have had no feedback. I had to keep calling and emailing. What I got was one liners from Dee-Dee, who eventually told me that Yvonne will be contacting me, I am still waiting to hear from Yvonne.<br> <br> Yesterday afternoon I called to find out the progress with my car, I was once again told that Yvonne will contact me; I am still waiting.
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Discovery Insure's replyOfficial
14 Mar 2016, 11:00Hello IshshahB,
Thank you for your comment.
I have made contact with Yvonne who is the Senior Validator working on finalizing the second level validation of your claim after the assessment was completed. In our discussion, she has confirmed that she has made attempt to reach you to no avail on the 071 mobile number we have on our records as well as sent you an email on your G-Mail account.
We have now provided her with the 082 number noted on your Hellopeter profile.
Regards,
Sekgobola
Discovery Insure
Thank you for your comment.
I have made contact with Yvonne who is the Senior Validator working on finalizing the second level validation of your claim after the assessment was completed. In our discussion, she has confirmed that she has made attempt to reach you to no avail on the 071 mobile number we have on our records as well as sent you an email on your G-Mail account.
We have now provided her with the 082 number noted on your Hellopeter profile.
Regards,
Sekgobola
Discovery Insure
Discovery Insure's reply14 Mar 2016, 11:00
Official
Hello IshshahB,
Thank you for your comment.
I have made contact with Yvonne who is the Senior Validator working on finalizing the second level validation of your claim after the assessment was completed. In our discussion, she has confirmed that she has made attempt to reach you to no avail on the 071 mobile number we have on our records as well as sent you an email on your G-Mail account.
We have now provided her with the 082 number noted on your Hellopeter profile.
Regards,
Sekgobola
Discovery Insure
Thank you for your comment.
I have made contact with Yvonne who is the Senior Validator working on finalizing the second level validation of your claim after the assessment was completed. In our discussion, she has confirmed that she has made attempt to reach you to no avail on the 071 mobile number we have on our records as well as sent you an email on your G-Mail account.
We have now provided her with the 082 number noted on your Hellopeter profile.
Regards,
Sekgobola
Discovery Insure