TP
Trivolin P
1 reviews | Active since Jan 2020
01 Jan 2020, 23:34
Poor service, lack of communication and worst repairer appointed
Worst experience with discovery and the repairer appointed to repair my vehicle. Finally got my car back after 2 months or so, which is not done 100 percent and I now have a mechanical fault which has become my problem. Lack of communication from advisor at discovery. Just poor service overall and still waiting for feedback.
Some senior management intervention with be appreciated
Helpful (0)
Replies (3)0
Replies (3)
Discovery Insure's replyOfficial
02 Jan 2020, 10:14Good Day
Pease accept our sincerest apology for any trouble or inconvenience we have caused you.
We have escalated this matter to the relevant department and we will provide you with feedback in due course.
Regards,
Discovery Insure
Pease accept our sincerest apology for any trouble or inconvenience we have caused you.
We have escalated this matter to the relevant department and we will provide you with feedback in due course.
Regards,
Discovery Insure
Discovery Insure's reply02 Jan 2020, 10:14
Official
Good Day
Pease accept our sincerest apology for any trouble or inconvenience we have caused you.
We have escalated this matter to the relevant department and we will provide you with feedback in due course.
Regards,
Discovery Insure
Pease accept our sincerest apology for any trouble or inconvenience we have caused you.
We have escalated this matter to the relevant department and we will provide you with feedback in due course.
Regards,
Discovery Insure
TP
Trivolin P's updateReviewer Update
17 Jun 2020, 04:27Poor service and communication yet again
Up to date, no manager has contacted me!!! Almost a year later and my car isnt sorted!! I then get a call from a new service provider, stating the previous one has closed down ( I could expect that due to the disgusting service they have provided to me). Was discovery going to alert me on this at any stage?? My advisor has not yet responded to my emails in months. What's the point of sending your clients an email on an update advisor and they do nothing. Money has been paid to previous repairer with unfinished job, they have costed me over 13k in damages to my car, which was proved by Renault technicians.......
Is anything going to be done about this poor communication??
THEO was the lady person I was contact with via email, still failed to get someone senior to call me....
I need some sort of compensation and this matter to be addressed immediately!!
Up to date, no manager has contacted me!!! Almost a year later and my car isnt sorted!! I then get a call from a new service provider, stating the previous one has closed down ( I could expect that due to the disgusting service they have provided to me). Was discovery going to alert me on this at any stage?? My advisor has not yet responded to my emails in months. What's the point of sending your clients an email on an update advisor and they do nothing. Money has been paid to previous repairer with unfinished job, they have costed me over 13k in damages to my car, which was proved by Renault technicians.......
Is anything going to be done about this poor communication??
THEO was the lady person I was contact with via email, still failed to get someone senior to call me....
I need some sort of compensation and this matter to be addressed immediately!!
TP
Trivolin P's update17 Jun 2020, 04:27
Reviewer Update
Poor service and communication yet again
Up to date, no manager has contacted me!!! Almost a year later and my car isnt sorted!! I then get a call from a new service provider, stating the previous one has closed down ( I could expect that due to the disgusting service they have provided to me). Was discovery going to alert me on this at any stage?? My advisor has not yet responded to my emails in months. What's the point of sending your clients an email on an update advisor and they do nothing. Money has been paid to previous repairer with unfinished job, they have costed me over 13k in damages to my car, which was proved by Renault technicians.......
Is anything going to be done about this poor communication??
THEO was the lady person I was contact with via email, still failed to get someone senior to call me....
I need some sort of compensation and this matter to be addressed immediately!!
Up to date, no manager has contacted me!!! Almost a year later and my car isnt sorted!! I then get a call from a new service provider, stating the previous one has closed down ( I could expect that due to the disgusting service they have provided to me). Was discovery going to alert me on this at any stage?? My advisor has not yet responded to my emails in months. What's the point of sending your clients an email on an update advisor and they do nothing. Money has been paid to previous repairer with unfinished job, they have costed me over 13k in damages to my car, which was proved by Renault technicians.......
Is anything going to be done about this poor communication??
THEO was the lady person I was contact with via email, still failed to get someone senior to call me....
I need some sort of compensation and this matter to be addressed immediately!!
TP
Trivolin P's updateReviewer Update
29 Jun 2020, 07:17Is Discovery taking this seriously?
Disgusting communication or absolutely poor service!!!!
I expect an urgent call!!!!
Disgusting communication or absolutely poor service!!!!
I expect an urgent call!!!!
TP
Trivolin P's update29 Jun 2020, 07:17
Reviewer Update
Is Discovery taking this seriously?
Disgusting communication or absolutely poor service!!!!
I expect an urgent call!!!!
Disgusting communication or absolutely poor service!!!!
I expect an urgent call!!!!