Poor service in attending to DQ Tracking Device problem

I have been battling for nearly two months now to have Discovery Insure address a problem with my DQ vehicle tracker. After numerous emails and calls back and forth, as well as having a new vehicle tracker installed last week, I am still no closer to having this addressed.

This poses two problems. The first obviously being that I don't have a reliable tracking device, which in the case of theft will clearly be problematic. The second being that I am not being credited at all for weekly Discovery Insure Active Rewards. Given the fact that I took advantage of the Discovery iPhone Benefit in Jan, this is now actually costing me money on a monthly basis.