Poor Service from the call centre agent

Item: Discovery Insure
Rating: 1
Author: Naidoo V

<p>I had contacted the call centre agent a few times via email and also called to speak to the agent handling my claim, left a message with his colleague to return my call. To date no return emails, and no calls. Pathetic service from your side Discovery Insure. </p>

Helpful (0)

Replies (3)

Discovery Insure's replyOfficial

08 Aug 2017, 08:35

Good Day Mr Naidoo,

Thank you for bringing your concern to our attention.As we discussed over the telephone, we will look into this matter then get back to you.

Regards,

Theo Mokhine

Discovery Insure

Discovery Insure's reply08 Aug 2017, 08:35

Official

Good Day Mr Naidoo,

Thank you for bringing your concern to our attention.As we discussed over the telephone, we will look into this matter then get back to you.

Regards,

Theo Mokhine

Discovery Insure

Naidoo V's updateReviewer Update

15 Aug 2017, 12:55

Discovery I am still waiting for your reply. I sent you private responses. Should I make these responses public? This is pathetic service from your side.

Naidoo V's update15 Aug 2017, 12:55

Reviewer Update

Discovery I am still waiting for your reply. I sent you private responses. Should I make these responses public? This is pathetic service from your side.

Naidoo V's updateReviewer Update

16 Aug 2017, 09:22

Good day, Please return the call as promised yesterday 15 August 2017 Theo Mokhine. Thank you

Naidoo V's update16 Aug 2017, 09:22

Reviewer Update

Good day, Please return the call as promised yesterday 15 August 2017 Theo Mokhine. Thank you