POOR SERVICE FROM SALES PERSON

I was wanting a quote on my vehicle around the end of Jan 2015 and spoke to Desan from your call Centre and requested a quotation. I told him that I may be getting the car in March buy I was not sure did I not realize<br> he already set the debit to run seeing that he also has my banking details because I have medical aid with Discovery. I also called him on the 4th of March to tell him that i was not interested and he assured me that the quote will be cancelled ad also that i must speak to another department so he transferred me to a consultant by the name of SK i spoke to him on the 4th of March at 14:13pm ref no: *** and he assured me that this quote has been cancelled. but to my surprise a debit of R150 went of my account. <br> <br> i have spoke to Shamanie Pillay this morning who was very helpful says that she was sorry on behalf of the Discovery and the sales person and told me that she will cancel the policy and will process a refund for me.<br> <br> Please can you sales person Desan be spoken to about this as this is an inconvenience on my self and it does not happen to other client as this is a bad reflection on Discovery.<br> <br> <br> Regards<br> Eugene James