Poor service from Kedibone moahlodi.

I had the most traumatic experience with discovery Insure. I met in an accident on the 4 November 2018. I reported the accident a few hours later at the Police Station nearest to the accident scene. What I thought will be a smooth and efficient claim process turned out to be troublesome as the claim consultant who was assigned to assist with my claim initially (Kedibone Moahlodi) was unhelpful and unsympathetic to my traumatic ordeal. Every time I called her to request feedback on my claim i was told she was busy and would get back to me however she never did. I had to call at my expense using up all my minutes to chase up after my claim. The accident happened on Sunday I went to the doctor on Monday as I had whiplash and my neck and back was sore. The doctor requested I rest and booked me off work for 3 days. I also was referred to hospital to undergo x rays to check for spinal injuries. I had to go back to work on the 8 November and was stressed out as I needed to get my car to a panel beater and still hire a rental car so that I would have transport for work on Thursday. My headlight was cracked and there was water leaking out of my vehical. I was so scared to drive my car in that condition. You can understand with all that I went through I would at least expect discovery to have a certain amount of courtesy towards my traumatic ordeal however people like Kedibone don't have the decency to give you feedback on the progress of the claim neither did she bother to call me back when I requested especially after i sent a mail stating how urgent this was. I personally would expect more from discovery with them being a leader in the insurance industry however this type of service does not exude a leader mentality. I will be considering changing my insurance company due to this unsatisfactory service.

P. GOVENDER