Poor Service from Discovery Insure

Hi Discovery. I am still waiting to resolve Claim ***, since May 25, 2022. I have sent an e-mail and made 2 phone calls to you. On one of the calls, you put me on hold for so long, (more than 25 min) on the 15th of November 2022 that the line eventually cut. I thought the consultant concerned, would call me back otherwise I would have to start the process again, but no, no one called me back. So I called back on the 21st of November 2022, went through the waiting references number, confirmations etc. Just when we were making progress (after 20min), the call was cut. Can someone please make the effort to call me back...