Poor service from Discovery Insure consultants - simple problem still not resolved.

It saddens me to give a 1-star review because Discovery services are generally 5-star!

Nonetheless, I have been waiting exactly a month since my first call with them to resolve the problem I logged for the first time then. Since then, I have: - Spoken to 4 different consultants - the first helped & even corresponded for a while via email, then completely ghosted me & ignored several follow up emails, even now. - 2 others of these PROMISED feedback and a call backs but I received neither - the other one escalated the issue for a 3rd time to ‘insure maintenance’ which I am told is the department that needs to sort it out, but nothing came of it - I have had the same conversation with each consultant, sending the same screenshots of the problem more than once to each so that they can escalate it again, with no results

I have spent 2 months of all my call time on the phone, with lots of promises & airing my frustration & waiting my turn to be helped, and I’m actually sick of it. Wish one person would just do what they said! Very disappointed with the service in receiving - being a discovery Vitality, Life, Retirement, Bank AND Insure client! I expect better from them.