Poor service from Discovery Insure

I am deeply disappointed in the quality of service I have received from Discovery Insure. Logged a claim on 14th December 2022. Claim approved in 48 hours but up to date no payment received. A second claim was submitted on 27th December 2022 for resulting damages after a geyser replacement. Up to now ,no assessor has contacted me and after numerous and frustrating phone calls I get the same reply ; an assessor will contact you in 24 hours. Either Discovery has become to big to care or is inadequately staffed.