Poor Service from Discovery Insure

I have been with Discovery Insure for 3 years & this is my first time putting a claim with them and it’s their service has been very poor.

I had an incident on the 18th of June 2023 & I have been without my car for 4 months now. The panel beater has been giving me stories over the phone and their never reply to my emails, what is disappointing is that Discovery has been ignoring my emails, I sent numerous emails to ask them to intervene but they don’t respond to my emails and when I called them they always say they will get back to me but they never actually do.

The frustrating thing about this is the fact that Discovery Insure is still debiting their debit order and I’m using a lot of money on Uber (for work & my family). They haven’t provided any assistance (e.g lease car) considering the long period of time I have been without my car.

The experience I’m having with Discovery Insure makes me conclude that they don’t value their customers (client).