Poor service from Discovery Insure

I am highly disappointed with the service I have received from Discovery Insure. I logged a claim on 17 April 2020 and I was promised that the vehicle would be collected on 20 April 2020 - it was subsequently only collected on 7 May 2020. I was then promised that repairs would start ASAP. To my great disappointment the repairs were only started on 4 June 2020. I am STILL without my vehicle today, on 18 June 2020 and whenever I enquire I get told: „We will let you know once the repairs are complete.“ This is unacceptable- I have been without a vehicle for 69 days.

To add to my frustration: I requested car hire as this is part of the comprehensive insurance package I pay for, but when requested I was told that I have to fetch the hired car in Nelspruit which is 300km from my home - how am I supposed to collect a Rental vehicle when my car is in repair? And now I am told that I have used up my Car Hire Benefit for the year!!! This is very disappointing!!