Poor service from Discovery Insure

We submitted a claim with Discovery Insure on 7 November for a fridge that stopped working due to loadshedding. They were quite slow to get an assessor out to look at the fridge. We were then contacted on 9 November and were advised that the assessor would be here on 11 November between 12 and 2 and nothing. We had to plan our day accordingly. We already had to throw a lot of food away. At least we have 2 fridges otherwise we really would have had problems. I hope they sort this out soon.