Poor service from Discovery insure

Worse service ever. My son had an accident in December 2024. Discovery had a team look at pictures of the damage to the vehicle. I told them the car was not drivable and they should check the radiator. They refused and said that because it's an old car they not going to have it fixed but give me the money to have it fix myself. I had a broker get involved in the case and they gave him the run around as well. I refused to take the payout for the repair. Fast forward to January 2025 and still fighting the same issue with Discovery. They saying that the damage did not reach the % for it to be written off. I said the car is not drivable the radiator is busted and the money they wanted psy me will not the repair. They finally towed paarden Island who reviewed car and they finally agreed car should be written off... then in July 2025 I contacted Discovery insure because I had a crack in my windscreen that needed to replaced, only to told that my vehicle that I had bought 3 years ago and needed insurance to receive the vehicle was nomlonger on the insurance plan. I did not remove the vehicle. I contacted the broker again. They were told that we should give them 72 to investigate. A week later still no word we contacted Discovery insure sent them the letter from the dated December 2022 that car was insured with them. What these idiots did was when they removed the one vehicle from the above incident they also removed the new vehicle from the policy no apology. I only found that was because of the Crack in my windscreen. That goodness it was nothing serious cause I would have been *****ed. When it came to the excess after all this hassle with Discovery I asked for excess you be waiverd they refused. They said it's different incident. I feel it's the same company. The service i received from them was terrible. Not willling to meet me half way. Could of suggested a reduce excess. I told them, they did not budge. All I am saying Discovery insurance does not care a shyte about valued customers. Their service is pathetic. They gladly take your money but they won't treat their long term customers with respect