POOR SERVICE FROM DISCOVERY INSURE

I am very disappointed and traumatized at the same time. my car has been with your preferred panel beaters for more than a month and I do not have transport because of your inefficient and non accountable staff. panel beaters have been claiming that they cannot find a fender for a vw car but it took me 10 minutes to get a part that they could not find. today I have to wake up at 4:00 am to hitch hike to work but I am paying premiums without a fail and my children have to suffer on this difficult time of covid. I am stranded and confused because I need to attend a funeral in eastern cape which needs me but it seems as if I will not have my car back. I understood the fact that my car will be fitted with pirate parts because it has MORE THAN 150000 kms but when I asked why premiums were increased? I was told that my car model is 2018 and the parts are expensive hence the premium had to be increased. discovery why are you treating me like trash of which I pay your premiums every month without fail and it is for the first time I claim? Claim number ***