Poor Service from Discovery Insure

I am very annoyed with the poor service I have received from Discovery Insure.

On Thursday 17th March, I reported a burst geyer on my property. What would have taken me 24 hours to sort out personally, is still ongoing as I followed Discovery's procedure which was to assign their list of providers to come in and sort out the problem. A problem which 5 days later still has not been resolved.

You sent 3 different companies out to tell me that the geyser was ruptured, which I already knew and told your call centre. After numerous follow up calls I was told that the geyser would be replaced and installed by Saturday, then it was Sunday, and now it is Monday and impossible to get anyone to assist me.

This has to be the worst service ever! I have been without a geyser for 5 days and still there is no confirmed replacement or installation date!

If this is the service I receive from Discovery, I will happily be moving my policy back to my old insurer.