1 reviews | Active since Jan 2016
POOR SERVICE FROM DISCOVERY INSURE
Hi
I submitted my claim on 02 July 2024 and a consultant was appointed to me. She requested that I submit additional documentation. The additional documentation was submitted on 18 July 2024 and I was told to allow for 10 working days. After 18 July, I have never been contacted by Discovery Insurance to update me on my claim. The only time I get an update is when I call. Recently I phoned asking for an update and I was advised that I must contact the assessor and follow up with them. The number I was given is not answered when I phone and I told Discovery they said nothing can be done. The service I have received is poor poor, the consultant speaks to me as if she is doing me a favour 😔if she does answer her phone. If the phone is answered by other consultants they would say they will leave a message for her to call me and give me an update but she has never called me back, in fact she doesn’t care. Even when I asked to escalate the matter I was told nothing can be done by Discovery to fast track repairs to my car. As a result today it’s the 22nd of August 2024 my car has not been repaired and Discovery has not sent me any formal update even though I have requested for that update several times.
This matter has not been resolved and the person appointed to handle this matter doesn’t respond to emails timeously.
It’s disappointing to receive such poor service from Discovery
This matter has not been resolved and the person appointed to handle this matter doesn’t respond to emails timeously.
It’s disappointing to receive such poor service from Discovery
The service at Discovery Insurance fails to improve, the company didn’t even bother to come and physically see the damage of my car and now someone sitting in his office decides which is a fair salvage value for my damaged vehicle.
If I provide them with proof of how much a s**** yard is will to pay for the written off car, they rejected that. I then asked them to take the damaged car to sell it and get a bigger return they refuse.
Indirect what they saying to me is that it’s either I take their salvage value that was calculated by someone who didn’t even inspect the car physically or forget about being paid for my car.
It’s been four months and Discovery Insurance has made sure that I remain without a car till I am desperate enough to accept any unfair offer they give me.
Is there correct ?
Please can someone help me I don’t have money for lawyers
The service at Discovery Insurance fails to improve, the company didn’t even bother to come and physically see the damage of my car and now someone sitting in his office decides which is a fair salvage value for my damaged vehicle.
If I provide them with proof of how much a s**** yard is will to pay for the written off car, they rejected that. I then asked them to take the damaged car to sell it and get a bigger return they refuse.
Indirect what they saying to me is that it’s either I take their salvage value that was calculated by someone who didn’t even inspect the car physically or forget about being paid for my car.
It’s been four months and Discovery Insurance has made sure that I remain without a car till I am desperate enough to accept any unfair offer they give me.
Is there correct ?
Please can someone help me I don’t have money for lawyers