POOR service from Discovery in a

On Sunday 3 February 2019, i got home from a weekend away in a estate and my house was flooded and the ceiling collapsed.

we phoned our landlord and Discovery on the Sunday and the process began. Discovery sent me a message on Monday 4 February to inform me of my adviser and that a assessor will come to my house. this happened on Monday (Allsure. a Third Party) Renier from Allsure was brilliant and got a team in to look at all the damage and assess way forward.

HOWEVER, my insurer is still nowhere to be found. Calls on monday, tuesday and wednesday was to no avail. an email on wednesday not answered and even Amanda from Allsure tried to contact Tshegofatso Msiza at Discovery.

In the meanwhile the house is currently inhabitable and need to urgently make arrangements to stay somewhere. We need information RE packing and rent and where we can go.

This is POOR, very POOR service in the midst of a massive tragedy. at least have the the decency to phone back please!!