Poor Service from Discovery employees!!!!!!

There is nothing more painful than needing someone's assistance and having them ignore your emails. I've been sending emails to Sanele Ngidi, hoping to learn more about my claim, but I have yet to hear back from her. What's the hardest part about responding to an email? To a customer from whom you continue to deduct money every month. This is my first claim with Discovery since I started as a first driver in 2019, and I'm getting poor service from the employees. All I want is someone to give me a clarity on my claim.