Poor service from Demi Ladoo

I think the worst thing that can happen to someone dealing with the unfortunate situation of an insurance claim is having a broker like Demi Ladoo. I submitted an insurance claim on 7 Jan 2025 and went to Discovery for an assessment in Sandton on 10 Jan 2025. Despite the assessor from NetAssess clearly articulating what his findings were Demi claims that these are unclear and my claim cannot be finalized. To quantify the frustration Demi only sends follow ups when I ask and only started making follow ups about my claim when I asked on 14 Jan 2025. This is disappointing as I received exceptional service on a previous claim from the same insurer.