Poor service for claims

We are having the worst experience ever with our claim. We had a ******* on the 19th of June. In the incident we had forced entry which damaged our security gate and entry door. 70% of our household contents including food and freezer contents were taken. They emptied out our fridges. We were asked to send through quotes for repairs of the door. We were unable to get quotes as Service providers were charging us hefty call out charges. Which we were not able to compensate for. We eventually managed to send through a quote which the assessor said was too high. She came on the 27th of June took pictures and did her assesment. She sent their Service providers who came took pictures and measurements. We mentioned numerous times that our safety is compromised as we do not feel safe. We do not have a door. Our door is in pieces. It is peek Winter and it's freezing cold. She told us it seems as if our Gate is well secure and there. Isn't forced entry. But we have a broken door. It's the 2nd of July and we just not getting any joy from Discovery insure. May I mention she sent me an internet picture of a door which is R749 to replace where as my 8 panel door is R2890. The assessor for household content has not yet come to do an assessment.