Poor service

My wife logged a claim 48 hours ago and to date Discovery insure has had no communication with any of us. We have had to call them numorous times for updates and we get no joy from them each time we call, nothing has been confirmed or scheduled and i am sitting with a burst main water pipe gushing out water, and in the end i will have to sort out this water bill even though you pay insurance companies to assist in situations like this they are not concerned with the fact that this is an inconvenience to you.

Between the service provider Plumbcrew and Discovery insure none of them have any sense of urgency, Discovery blaming the service provider stating that they have not submitted the report. Yet none of them communicate or provide any relevant feedback.