Poor Service Experience for Windscreen Chip Repair Claim

Dear Discovery Insure Team,

I am extremely disappointed with the level of service I have received. I have attempted to call your contact centre on ***twice to log a claim for windscreen chip repairs on my vehicle. On both occasions, I was placed on hold and then abruptly disconnected without any further assistance.

This level of service is unacceptable, especially for something as straightforward as a chip repair claim. It raises serious concerns about the kind of support I would receive in the event of a more serious claim.

As a result, I have decided to pay for the windscreen repair out of my own pocket and will be cancelling my policy with immediate effect. I expected far better from Discovery Insure.