Poor service

I have a complaint with regard to Discovery car insurance. For the last year I was unable to access the tracker facility where I can find my car. I made countless requests to the call centre and all promise to fix the problem but to no avail.

The second complaint I just purchased another vehicle and was told to go to Tiger Wheel to fit a black box. However, I was not told that it does not have the facility to track my motor vehicle. The call centre indicated that the facility can be available if I pay more. I requested that the premium be adjusted and the new tracker to be fitted. However I discovered later that the present black box was discontinued and no fitting of the tracker was scheduled as a result I don’t have a tracker since last Wednesday (26 October). I Spoke to a 7 Discovery consultants and was told that nobody informed the installers and hence no installation was planned. Who carries the risk of theft? Further most of the calls to the call centre is dropped and as a result I spoke to at least 7 consultants. None of them were able to get even a date of when the tracker will be installed. The other problem is the dropping of calls which appears to be a systemic problem with the call centre agents unable to assist

I have escalated this to the complaints department on the 31 October. To date as at 1 November I have not had any resolution to this matter.