Poor service

My car was towed on the 9th of September. I received prompt response ftom the discovery .The only issue then was that it was loaded on their system that I chose Alfa trio as my preferred service provider which was incorrect and had to send an email to correct this.I was advised the insurance had appointed them without giving me options to chose from and not even the quotation/amount claimed. The "assessor " did a report and didn't put the suspension on the report which was the reason for the car to be towed.The front wheel was pushed to the back . 29th of October the service provider Alfa Trio requested extra topup from the assessing company and to date no response or feedback. I gave sent numerous emails and calls to discovery to Solly Mphela, spoke and sent followup emails and calls to Desmond Shongwane who promised to resolve this with the assessing company net assess and to date no feedback. I called numerous times today 05 October and was told the matter was escalated to the discovery assessing team an will receive feedback and after many calls being cutoff I'm stranded for a month without transport .When taking this comprehensive cover I was not advised that it only provides manual car of which I can't drive as I drive automatic cars and was offered R1500 as an alternative to a courtesy car that I couldn't take as I was expected to pay R144 daily something I never planned for hence the comprehensive cover. Never missed any payment to discovery but I've left stranded for a month. Why is discovery still using net asses with all the bad reviews .