1 reviews | Active since Jun 2016
Poor service Discovery Insure
Incident reported to Discovery South Africa in December 2025. Assessor indicated it is a 5-day job and appointed N4 Autocraft in Pretoria East. They contacted me to book the vehicle on 20 January 2026, for the repair after they received the spares. The tail light lens needed replacement, the white bumper needs plastic marks to be removed and possible replacement of the black plastic skirt below the bumper. It is now 1 whole month at the repair shop, and still no vehicle. The cash provided for Uber by Discovery has long run out, and I'm still waiting for the top-up payment. I feel sorry for the people who send their vehicle in with a real dent; it would probably take about 2 months at this rate. Very poor service from both Discovery Insure and N4 Autocraft.
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced regarding your vehicle repairs and the delays since the incident was reported in December 2025.
We understand how disruptive it is to be without your vehicle for an extended period—especially when the initial assessment indicated a 5‑day repair job.
We will be escalating this matter to a senior consultant for attention and contact will be made.
Regards
Discovery Insure
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced regarding your vehicle repairs and the delays since the incident was reported in December 2025.
We understand how disruptive it is to be without your vehicle for an extended period—especially when the initial assessment indicated a 5‑day repair job.
We will be escalating this matter to a senior consultant for attention and contact will be made.
Regards
Discovery Insure