1 reviews | Active since Apr 2022
Poor Service Discovery
I am very frustrated with Discovery I myself don't have insurance with them and I'm glad I don't as I would be so frustrated with the service they offer I always thought they were OK but how have they proofed me wrong .
I logged a third party claim with the insurance company they advised we needed to sent them the information we did via email got the quotes and everything ready for them two months later no feedback from Discovery at all no communication what so ever do you not follow up with customers a Bridget has our case but i have not recieve o e call from her maybe two emails only because I have to be the one that has to reach out this is such poor service from such a big company I really expected better .
Thank you for your reply .
I was contacted by email with a settlement offer by Bridgette I since completed the forms. I hope we do not have too wait and follow up again.
Please offer the consultant some training on how to deal with customers the interaction is so cold no friendly communication or calling customers to find out if they happy or understand the claims process I'm with first for women and their is a huge difference in customer care I didn't expect from Discovery insure .
Regards .
Leticia
Thank you for your reply .
I was contacted by email with a settlement offer by Bridgette I since completed the forms. I hope we do not have too wait and follow up again.
Please offer the consultant some training on how to deal with customers the interaction is so cold no friendly communication or calling customers to find out if they happy or understand the claims process I'm with first for women and their is a huge difference in customer care I didn't expect from Discovery insure .
Regards .
Leticia