Poor service delivery: third party claim

My financial advisor Rhavi Chauke left Discovery at the end of June 2022. To date (30/08/22) I still don’t have a new financial advisor allocated to me, after calling numerous times. Rhavi provided we with excellent service during his tenure. I am extremely frustrated at this point in time with no financial advisor. My claim was allocated to A****aker Williams on the 29/07/22, his communication was absolutely pathetic. He doesn’t respond to queries / revert with feedback. I escalated him to his manager *** & *** on the 18/08/22 and still didn’t receive any feedback. On the 29/08/22 I escalated the matter again and Tsepho Kekana responded asking A****aker to respond and he still hasn’t. I think the service without a financial advisor is absolutely terrible 😞