POOR SERVICE DELIVERY

I logged a claim ( no: ***) on 11 Jan 2022, claim was registered with the supplier on the same day. I requested that the windscreen be replaced by the 14 Jan, as i was leaving on a trip. No response received from Discovery. I contacted the supplier and was informed it was impossible, as they needed more time to source an original windscreen. To date (10 Feb 2022) it has not been sorted, or received any further info. DRIVING THIS WAY IS UNSAFE.