AL
Andre L
1 reviews | Active since Jan 2024
08 Jan 2024, 10:57
POOR SERVICE DELIVERY
My claim is dealt with by Dineo Khatsha. Claim is registered on 31 /12/3023. The MOST UNPROFESSIONAL service. Late or no reply on emails. I've just call the call centre now and spoke to a person with the name of Nkade who told me to hold the line while se is busy phoning to establish where my vehicle is. And just like that the call get cut
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Replies (2)AL
Andre L's updateReviewer Update
08 Jan 2024, 11:19I can't recall how many consultants I called who all started with an apology. In the meantime service delivery is non existent
AL
Andre L's update08 Jan 2024, 11:19
Reviewer Update
I can't recall how many consultants I called who all started with an apology. In the meantime service delivery is non existent
AL
Andre L's updateReviewer Update
08 Jan 2024, 17:59And so the business day came to an end. I recieved a sms from my insurer this morning at 00:11 update on my claim which states' awaiting client'. So at 01:30 I rep**** and request Dineo to explain to me what it means as my vehicle is not in my possession. Up till now I haven't recieve any reply.
AL
Andre L's update08 Jan 2024, 17:59
Reviewer Update
And so the business day came to an end. I recieved a sms from my insurer this morning at 00:11 update on my claim which states' awaiting client'. So at 01:30 I rep**** and request Dineo to explain to me what it means as my vehicle is not in my possession. Up till now I haven't recieve any reply.