Poor service delivery

After an accident on the 1st Dec, Discovery Insure took almost three weeks to authorise my claim. They then notified me that my vehicle had been taken to the panelbeaters to be fixed. When I called in January the p/beater advised that they had not received my car. I then called Discovery to ask them where my car was. It took them a day to establish the location of my car. The frustration for me was: the undue delay in authorizing my claim