Poor service delivery

I was in an accident on Tuesday the 27th of July 2021. My car was taken to Renew-it as per Discovery. Discovery assured me that within 12-48 hours, an assessment will be done and I will receive feedback. I called Discovery daily to find out the status and only to find out that they sent an assessor the following week Tuesday the 2nd of Aug 2021. I received no feedback from Discovery as I have to call each time to query. Tando Myemane is managing my claim. Received no call or email from him on the status. Never spoke to him once. I sent him an email and received no feedback. It has been well over a week and Discovery tells me that they still waiting and there is nothing they can do. They using Net Assess and cant even make an effort to call them to find out the delay. They simply and only look at the Portal. I asked to speak to a manager and I have been hold for more than half an hour. Managers name Motshabi Koto. I am seriously thinking if I made the right choice with an insurance company. Can someone do their job properly, make contact with the assessment company and find out what the delays are instead of a client calling each day to find out the status.